Dyana Copher

Utilize digital systems to input, track, and manage confidential member inquiries, provider schedules, and clinical documentation workflows. Execute high-volume data entry and administrative processing for FMLA/LOA paperwork, provider credentials, and medication logs while maintaining HIPAA and 42 CFR Part 2 compliance.

Managed and updated merchant account files, reviewing high volume transaction records and digital logs for data accuracy. Analyzed incorrect charges, processed financial refunds, and inputted accurate billing data to resolve complex transaction inquiries.

Processed and inputted medical prior authorizations, ensuring all documentation met strict administrative guidelines to avoid care delays. Managed database assignments for Primary Care Physicians and audited electronic records to verify member eligibility.

Inputted, authorized, and logged high volume financial payments and account modifications into secure internal databases. Reviewed federal student loan files and adjusted repayment data structures while maintaining strict alignment with federal government guidelines.

Reviewed digital inquiry queues from customers, retail dealers, and commercial shops via live chat and email platforms. Maintained detailed account tracking data logs regarding order inventory, catalog issues, and merchant shipments while collaborating across internal departments.

Managed complex technical troubleshooting and account resolution workflows for digital internet and cable service lines. Documented technical diagnostic errors, clarified complex technical terms for clients, and maintained systemic records regarding hardware performance and billing infrastructure updates.

Assisted members in understanding employer-provided health insurance, promoting informed use of benefits, and verifying coverage using CPT codes. Ensured HIPAA compliance while providing proof of coverage to members and providers.

Utilized active listening protocols to navigate complex technical issues and provider targeted product documentation for client accounts. Managed ongoing communication logs with third-party vendors regarding system orders, resolved high volume account errors, and collaborated closely with data management teams.

Completed Medical Billing and Coding program in 03/2026.