Looking for a job

Julie Anne Salgado

@julieannesalgado

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Customer service representative at NetzonTechGlobal supporting customers through chat and resolving inquiries.

Philippines

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What I'm looking for

I’m looking for a Virtual Assistant position and am available for remote work.

At NetzonTechGlobal, I assisted customers through chat, answered inquiries, and helped them find solutions or alternatives. I also processed orders and requests, documented interactions, and handled escalations.

As a Hotel/ Travel Reservations Specialist, I assisted customers with hotel reservations, itinerary changes, and cancellations. I provided information about accommodations, rates, and policies, and resolved booking concerns.

I’ve handled both voice and non-voice customer support, along with freelance projects. I’m looking for a Virtual Assistant position and am available for remote work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NetzonTechGlobal

Jan 2024 - Jan 2025 (1 year)

Provided chat support, handled customer inquiries, processed orders, and resolved escalations. Documented interactions and tracked service data using CRM systems.

Live Chat Customer Service CRM Systems Troubleshooting Order Processing Escalation Management Multitasking Time Management

Hotel/ Travel Reservations Specialist

Hotel/ Travel Reservations

Jan 2012 - Jan 2013 (1 year)

Assisted customers with hotel reservations, itinerary modifications, and cancellations. Provided detailed information on accommodations, rates, and policies while resolving booking issues.

Hotel Reservations Travel Coordination Customer Service Inbound Calls Outbound Calls problem resolution Attention To Detail