Open to opportunities

Juliana del Castillo

@julianadelcastillo

Bilingual Operations & Customer Support Specialist with 8+ years of experience driving efficiency, service, and team success.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own operations support, lead high-performance teams, and elevate customer experience through process improvement, coaching, and clear bilingual communication.

Hi, I'm Juliana, a bilingual professional with 8+ years of experience in customer support, team leadership, virtual assistance, sales, and operations.

Throughout my career, I've supported customers, coordinated teams, managed administrative processes, and helped improve day-to-day operations in fast-paced environments. I'm highly organized, proactive, detail-oriented, and passionate about creating positive experiences for both clients and teams.

I thrive in remote environments, adapt quickly to new tools and processes, and enjoy building efficient systems while maintaining a people-centered approach.

Currently seeking opportunities in Operations, Customer Support, Customer Success, Onboarding, Administrative Support, and Virtual Assistance.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

First Contact BPO

Feb 2026 - Present (4 months)

Provide real-time English–Spanish interpretation in healthcare settings, ensuring accurate communication, confidentiality, and a positive patient experience.

Real Time Interpretation Healthcare Communication Confidentiality Patient Experience Customer Support Professional communication

Virtual Assistant

Photogroup Films S.A.S

Jun 2026 - Oct 2026 (4 months)

Managed remote email communications, scheduling, and administrative tasks while maintaining organized records. Provided client support to ensure a positive customer experience.

Remote Administrative Support Scheduling client support Customer Experience Record keeping Process Support

Sales Representative

IGT Solutions

Oct 2025 - Feb 2026 (4 months)

Built customer relationships by identifying needs and delivering tailored solutions. Managed sales interactions, handled objections, and supported customer satisfaction and business goals.

Sales Objection Handling Customer Relationship Management Customer Satisfaction Bilingual Communication CRM Systems

Team Leader

Teleperformance

Jun 2022 - Jun 2025 (3 years)

Supervised and coached sales and customer service teams to achieve KPIs and performance targets. Implemented performance improvement plans, monitored results, and fostered a culture of engagement, accountability, and continuous improvement.

Team Leadership Performance Coaching KPI Management

Audiovisual Director

Hermitage C.I.A

Jan 2019 - Dec 2019 (11 months)

Led audiovisual projects from planning to delivery, ensuring quality and timely execution. Coordinated creative teams and developed content aligned with organizational objectives.

Project Planning Audiovisual production Team Coordination Content Development Quality Control

Co-Administrator

Supernails Superwow

Jul 2017 - Aug 2017 (1 month)

Supported daily business operations, customer service, and administrative processes. Assisted with team coordination, scheduling, and client management to keep operations running efficiently.

Administrative Support Customer Service Team Coordination Scheduling Client Management Operations Support Process Management

Audiovisual Creative

ICREA

Jan 2015 - Jan 2017 (2 years)

Created digital content and supported audiovisual creative projects across multiple formats. Collaborated with teams to deliver engaging communication and branding initiatives.

Digital Content Creation Collaboration Brand Initiatives Process Coordination