Open to opportunities

Julio Galvis

@juliogalvis

Bilingual operations professional who streamlines logistics and virtual support with analytical problem-solving and customer-focused execution.

Colombia

Message

What I'm looking for

I’m looking for a team where I can own operations end-to-end—supporting customers, coordinating logistics, and keeping records accurate—while leveraging bilingual communication, proactive problem-solving, and a data-minded approach to improve daily workflows.

I’m a bilingual operations professional and educator with a strong track record in customer service, logistics, and virtual assistance. I’m recognized as a quick learner with a modern, analytical mindset that simplifies complex processes in fast-paced environments.

In remote operations and support roles, I manage end-to-end workflows—scheduling and confirmations, coordinating urgent requests, maintaining real-time records, and ensuring data integrity. I document operational logs and maintain accurate work order and appointment status to support compliance, accountability, and fast resolution.

I also bring classroom-tested communication skills from teaching English and Spanish, with an emphasis on empathy and active engagement. Whether coordinating across time zones or resolving complex inquiries, I focus on clear communication, dependable execution, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Maintenance Dispatcher

Gilson Housing Partners

Mar 2024 - Apr 2026 (2 years 1 month)

Managed inbound and outbound maintenance requests for public housing agencies, ensuring high-quality service delivery. Prioritized emergency work orders, coordinated rapid response teams, and maintained accurate operational logs for compliance.

Work Orders Emergency Coordination Customer Service Records Management Operational Logs

English Teacher

Smart Academy

Sep 2022 - Jan 2024 (1 year 4 months)

Taught English grammar, vocabulary, listening, reading, and writing using interactive lessons with textbooks, videos, games, and online tools. Built student confidence through supportive classroom management and real-world speaking practice.

English Instruction Lesson planning Classroom Management Reading & Writing Activities Multimodal Learning

Logistics Coordinator

Lean Staffing

Jan 2021 - May 2022 (1 year 4 months)

Optimized supply chain operations by monitoring real-time shipments and proactively resolving transit issues. Ensured ETA accuracy through driver coordination, performed precise data entry for organized digital records, and worked across multiple time zones to prevent delays.

Shipment Tracking ETA Accuracy Data Entry Transit Issue Resolution

Customer Service Agent

24-7

Nov 2019 - Dec 2020 (1 year 1 month)

Provided bilingual customer support via chat, email, and phone, resolving billing, account management, and service technical inquiries. Documented interaction logs and maintained case history to support faster issue resolution.

Bilingual Customer Support Chat Support Phone Support Billing Support Case Documentation Active Listening