Ellu Micheal
@ellumicheal
Customer-focused service supervisor with strong communication, organizational and problem-solving strengths.
What I'm looking for
I am a customer-focused service professional with hands-on supervisory experience across hospitality, customer support, and real estate. I bring practical experience in frontline operations, team coordination, and customer complaint resolution.
Throughout my roles I have supervised staff teams, managed daily reporting and scheduling, and trained new hires to uphold service standards. I have experience preparing invoices and handling administrative tasks to keep operations running smoothly.
I have worked in diverse environments including salons, property services, and a beach resort, and I consistently contribute ideas to improve workflow and customer satisfaction. I am detail-oriented, adaptable, and comfortable communicating with customers and internal teams.
I speak English and Yoruba and I aim to join an organization where I can apply my organizational, supervisory, and customer-service skills while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Front Desk Supervisor
La Campagne Tropicana Beach Resort
Jan 2025 - Present (1 year)
Supervise front desk operations, train new staff, resolve guest complaints, and collaborate with management to improve workflow and service standards.
Real Estate Consultant
Property NG
Jan 2018 - Dec 2020 (2 years 11 months)
Prepared daily expense records, issued receipts and invoices, and communicated service information to customers while supporting office maintenance and administrative tasks during SIWES placement.
Section Captain
Rebecca Hair Company
Apr 2015 - Jun 2016 (1 year 2 months)
Managed and supervised staff in assigned section, validated new hires, coordinated workflows, and contributed to strategic development and implementation reviews.
Customer Service Supervisor
Rebels and Angels
Supervised customer service team, maintained daily reports and schedules, and responded to customer inquiries across phone, email, and in-person to improve resolution times and client onboarding.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic
Higher National Diploma
2021 - 2022
Completed Higher National Diploma (HND) at Moshood Abiola Polytechnic during 2021–2022.
Moshood Abiola Polytechnic
National Diploma
2016 - 2018
Completed National Diploma (ND) at Moshood Abiola Polytechnic, focusing on practical and theoretical coursework from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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