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Ellu Micheal

@ellumicheal

Customer-focused service supervisor with strong communication, organizational and problem-solving strengths.

Nigeria
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What I'm looking for

I am seeking a supervisory or senior frontline role in a customer-focused organization where I can lead teams, improve service workflows, and drive client satisfaction.

I am a customer-focused service professional with hands-on supervisory experience across hospitality, customer support, and real estate. I bring practical experience in frontline operations, team coordination, and customer complaint resolution.

Throughout my roles I have supervised staff teams, managed daily reporting and scheduling, and trained new hires to uphold service standards. I have experience preparing invoices and handling administrative tasks to keep operations running smoothly.

I have worked in diverse environments including salons, property services, and a beach resort, and I consistently contribute ideas to improve workflow and customer satisfaction. I am detail-oriented, adaptable, and comfortable communicating with customers and internal teams.

I speak English and Yoruba and I aim to join an organization where I can apply my organizational, supervisory, and customer-service skills while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

PN

Real Estate Consultant

Property NG

Jan 2018 - Dec 2020 (2 years 11 months)

Prepared daily expense records, issued receipts and invoices, and communicated service information to customers while supporting office maintenance and administrative tasks during SIWES placement.

RC

Section Captain

Rebecca Hair Company

Apr 2015 - Jun 2016 (1 year 2 months)

Managed and supervised staff in assigned section, validated new hires, coordinated workflows, and contributed to strategic development and implementation reviews.

Education

Degrees, certifications, and relevant coursework

Moshood Abiola Polytechnic logoMP

Moshood Abiola Polytechnic

Higher National Diploma

2021 - 2022

Completed Higher National Diploma (HND) at Moshood Abiola Polytechnic during 2021–2022.

Moshood Abiola Polytechnic logoMP

Moshood Abiola Polytechnic

National Diploma

2016 - 2018

Completed National Diploma (ND) at Moshood Abiola Polytechnic, focusing on practical and theoretical coursework from 2016 to 2018.

Tech stack

Software and tools used professionally

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Ellu Micheal - Front Desk Supervisor - La Campagne Tropicana Beach Resort | Himalayas