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Nancy Atakpo

@nancyatakpo

Client-focused service professional delivering exceptional experiences across events, hospitality, and administrative operations. HR in-view

Nigeria

Message

What I'm looking for

I seek a client-facing role in a collaborative, growth-oriented company where I can improve service delivery, lead teams, and drive strong client retention.

I am a client-focused service professional with over six years of experience delivering exceptional experiences across events, hospitality, real estate, and technology-enabled settings.

I have led event planning and execution, managed luxury short-let operations, and supported executive teams with administrative and service delivery functions, consistently improving client satisfaction and retention.

My achievements include driving high satisfaction ratings (97–98%), increasing repeat business by 20%, reducing setup time by 15%, and implementing process improvements that improved preparation efficiency company-wide.

I bring strong stakeholder management, vendor negotiation, team leadership, and operational skills, and I seek to contribute by optimizing service delivery, fostering collaboration, and supporting business growth.

Experience

Work history, roles, and key accomplishments

Current

Executive & Administrative Assistant

Current

Microforce Nigeria Limited

Jan 2025 - Present (10 months)

Provide executive-level administrative support and coordinate client relations, events, and cross-department projects, improving meeting preparation efficiency and strengthening client engagement to support business growth.

Executive Support Client Relations Event Coordination Vendor Management Office Operations Inside Sales Process Improvement

Client Service Manager

Xidoex Events

Feb 2024 - Oct 2024 (8 months)

Led planning and execution of high-profile events, managed client communications and vendor contracts, and implemented process improvements that raised satisfaction to 98% and increased repeat business by 20%.

Event Management Client Communication Logistics Team Supervision Process Improvement Budget Management

Operations Manager (Customer Service)

The Pelican Lagos

Nov 2022 - Jan 2024 (1 year 2 months)

Managed day-to-day guest operations for a luxury short-let property, implemented tailored service protocols that achieved a 97% satisfaction rating and reduced service complaints by 15%.

Customer service management Guest Relations Service Recovery Loyalty Programs Performance Metrics Team Coordination Concierge Services

Client Service Specialist

The Seattle Residences and Spa

Jan 2021 - Oct 2022 (1 year 9 months)

Delivered personalized guest services and concierge support, increased ancillary revenue by 15%, and reduced response times for guest requests by 20% through improved coordination with operations teams.

Guest Service Concierge Billing Management Customer Feedback Analysis

Event Coordinator (Client Service)

Xidoex Events

Jan 2019 - Jan 2021 (2 years)

Coordinated end-to-end event planning, managed budgets and vendor negotiations to reduce costs, and produced post-event reports that improved client relations and drove a 15% increase in referrals.

Event Coordination Budget Management Logistics Stakeholder Management Invoicing

Customer Service Representative

Cheerie Ambeat Events

Feb 2017 - Mar 2018 (1 year 1 month)

Delivered front-line customer service for event clients, maintained detailed client profiles, and coordinated vendors to achieve a 95% client satisfaction rate and 100% on-time event delivery.

Customer Support Customer Profiling Payment Processing