At Plankk Technologies Inc., I investigated user-reported issues, coordinated fixes with partners and the development team, and owned QA for new content. I also wrote Python scripts that cut a recurring content-processing process from 3–4 hours to 1.5 hours.
As Project Manager at Plankk, I tested checkout flows and related launch components, served as the primary point of contact for partners, and created kickoff decks and intake templates. Earlier, at Stiefel, a GSK Company, I investigated quality deviations and customer complaints using Root Cause Analysis and authored production documentation.
