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Renato Perocchio

@renatoperocchio

Technical support specialist at Accenture who escalated a recurring Meta ads issue to internal teams and built AI-powered automations.

Canada

Message

At Accenture, I resolved account and ad-platform issues across 100+ client accounts and documented a recurring problem with ads reactivating after new campaigns were created. I presented the evidence until the issue was escalated to Meta's internal teams.

At Point99 Media, I built Make automations connecting Notion, PandaDoc, and Zoho Invoice, and a Python and Claude API pipeline that turned 451 videos into a searchable knowledge base with human review. I also built Second Impression, an e-commerce demo store with server-side validation, rate limiting, automated tests, and CI.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Point99 Media

May 2026 - Present (5 months)

Founded a Facebook and Instagram advertising agency for small businesses. Built production Make automations integrating Notion CRM, PandaDoc, and Zoho Invoice, and developed a Python and Claude API pipeline for a searchable knowledge base.

Make Notion Pandadoc Zoho Invoice Python Claude APIs Prompt Engineering Workflow Automation Data Mapping Debugging

Current

Team Captain

Current

Brodie Basketball League

Jan 2024 - Present (2 years 9 months)

Served as Team Captain for the Brodie Basketball League, leading and coordinating team activities.

Leadership Team Coordination

Marketing Consultant

Accenture

Aug 2021 - Aug 2024 (3 years)

Primary technical contact for 100+ client accounts, resolving account and ad-platform issues using Meta's internal diagnostic tools. Identified and escalated a recurring issue to Meta's internal teams, and coached clients on writing tickets and using Business Manager.

Technical Troubleshooting Ticket Triage Escalation Management Bug Reproduction Root Cause Analysis Meta Business Manager ServiceNow Salesforce Google Workspace Chrome DevTools Communication Skills

Business Analyst

Accenture

Owned daily triage of a global inbox of software requests in ServiceNow, reducing unresolved inquiries by 90% month over month. Streamlined workflows to cut resolution time by 50% and ran user acceptance testing for product updates.

ServiceNow Triage Workflow Optimization User Acceptance Testing Product Catalog Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Algonquin College

Diploma, Computer Programming

Graduated in 2026 with a Computer Programming Diploma (Co-op), covering database systems, SQL, Python, Java, and systems analysis.

Algonquin College

Certificate, Bookkeeping & Accounting

Graduated in 2021 with a Certificate in Bookkeeping & Accounting Practices, including coursework in bookkeeping, accounting, and payroll fundamentals.