At Deel, I respond to customer questions about payments and applications, and troubleshoot technical issues by diagnosing and reproducing them. I also help customers navigate the platform and get the most from our software.
I coordinate incident updates for customers and work with internal teams to advocate for customer priorities and resolve escalated issues. I’ve used Claude Code and Cursor AI to assist with debugging.
At Tek Experts (OpenText/Microsoft), I handled customer support and vendor auditing, including communications about performance and service level agreement terms.
At Mdoc Healthcare Limited, I assessed patient health profiles, documented information for follow-up, and met a monthly target of 1,000 closed client tickets. I also designed a customer service expert system using a bank as a case study and contributed to technical service-delivery documents.
