Looking for a job

Connor Sutherland-Stewart

@connorsutherland-stewart

Message

You know when you get a product that just works? I love that feeling and strive to deliver that.

Canada

Message

What I'm looking for

Looking for a remote work that lets me build. I have a soft spot for building out Excel or Google Sheets with VBA/Javascript to make very cool sheets, but love to expand that role.

Using Selenium to automate tedious process is also very satisfying

I have a lot of experience working with clients and providing the best customer experience alongside creating and monitoring AWS Services, and automating my own workflow to increase capacity in an ever evolving work environment.

Experience

Work history, roles, and key accomplishments

Current

Software Implementation Specialist

Current

pivot

Feb 2022 - Present (3 years 3 months)

I am responsible for our customer success, reporting back to the team any issues that are identified from either my automated checks or from the clients end. Troubleshooting utilizing all the tools I have at my disposal to ensure the devs understand and can resolve the issues at the root. I am also responsible for all documentation client facing, whether it's User Guides or API Docs.

Care/Service Manager

hitplay

Mar 2019 - Jan 2022 (2 years 10 months)

Led contract creation for SLAs, strategizing to meet them across internal teams, subcontractors, and existing departments. Onboarded hitplay/pivot SaaS platform, integrating it into Care team workflows. Managed core team hiring/dismissals, vetted subcontractors for additional services. Reworked roles, initiated "Champions" program, which improved response times by 20% and resolution time by 5%.