At Juno Records, I handle more than 120 customer enquiries a day across phone, chat, email and in person. I resolve delivery issues, returns and warranty claims, maintain a 100% Discogs rating and 4.9/5 on Trustpilot, and personally generate £36,000 in store revenue every month.
At Superprof, I taught 15–20 regular students one-to-one over Zoom, working across time zones and adapting lessons to each student's needs. I also managed daily front-of-house service at Pastan, coordinating a team of 20.
