Tivon Edwards
@tivonedwards
Adaptable customer service professional with music metadata expertise.
What I'm looking for
I'm an adaptable and results-driven professional with over 8 years of experience in customer service, music production, data management, and creative content. My journey has equipped me with a unique blend of skills, particularly in live chat support, metadata handling, and effective client communication. I thrive in high-volume environments, supporting artists and teams while managing tasks across various industries.
In my current role as a Royalties & Metadata Manager at Eterno Temp Ltd, I've successfully registered and managed over 100 musical works with organizations like PRS, ASCAP, and BMI. My attention to detail has led to a 25% reduction in royalty payment errors, showcasing my commitment to precision in metadata handling. I'm passionate about supporting artists and ensuring their rights are managed effectively, which has been a driving force in my career.
I'm now seeking remote or hybrid roles in customer support, music operations, or digital content support, where I can leverage my skills and experience to make a meaningful impact. I believe in the power of collaboration and creativity, and I'm excited about the opportunity to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Music Distribution Specialist
Eterno Temp Ltd
Jan 2020 - Present (5 years 5 months)
Delivered over 50 music releases through platforms like DistroKid, UnitedMasters, and SoundOn, ensuring asset compliance and quickly resolving upload issues. Tracked performance analytics to enhance artist visibility and acted as the main contact for artists during digital distribution.
Royalties & Metadata Manager
Eterno Temp Ltd
Jan 2020 - Present (5 years 5 months)
Managed registration and oversight of over 100 musical works with PRS, ASCAP, and BMI, reducing royalty payment errors by 25% through meticulous metadata handling. Maintained detailed royalty spreadsheets and resolved payment issues while supporting artists and teams with catalog updates and rights management.
Head of Content / Product Tester
ODD.
May 2021 - Nov 2021 (6 months)
Led testing and creative direction for audio product features, creating original music and digital content for social campaigns. Increased brand social engagement by 30% and provided insights that contributed to a successful Dragons’ Den pitch.
Customer Service Assistant
Greggs
Sep 2015 - Dec 2016 (1 year 3 months)
Provided high-volume front-line customer service, resolving complaints and handling transactions with professionalism. Maintained efficiency during peak periods, ensuring customer satisfaction.
Traffic Marshall / Site Operative
Various Contractors
Feb 2017 - Jun 2024 (7 years 4 months)
Managed safety operations on construction and traffic control sites, conducting risk assessments and maintaining a zero incident record. Developed strong communication skills while working under pressure.
Recording Engineer / Music Producer
SOLO Studios
Jun 2015 - Dec 2015 (6 months)
Engineered and mixed tracks for local artists using Logic Pro X and FL Studio, producing custom in-house beats and supporting session workflow. Collaborated with artists to build a reputation for reliable, artist-first collaboration.
Education
Degrees, certifications, and relevant coursework
College of North East London
BTEC Level 3, Music Technology
2015 - 2016
Completed BTEC Level 3 in Music Technology, focusing on practical and theoretical aspects of music production and technology.
JP Taravella High School
High School Diploma, General Education
2012 - 2015
Achieved A Levels Equivalent and High School Diploma, providing a foundational education with a focus on academic and personal development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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