Tivon EdwardsTE
Open to opportunities

Tivon Edwards

@tivonedwards

Adaptable customer service professional with music metadata expertise.

United Kingdom

What I'm looking for

I'm looking for a role that values creativity and collaboration, offering growth opportunities.

I'm an adaptable and results-driven professional with over 8 years of experience in customer service, music production, data management, and creative content. My journey has equipped me with a unique blend of skills, particularly in live chat support, metadata handling, and effective client communication. I thrive in high-volume environments, supporting artists and teams while managing tasks across various industries.

In my current role as a Royalties & Metadata Manager at Eterno Temp Ltd, I've successfully registered and managed over 100 musical works with organizations like PRS, ASCAP, and BMI. My attention to detail has led to a 25% reduction in royalty payment errors, showcasing my commitment to precision in metadata handling. I'm passionate about supporting artists and ensuring their rights are managed effectively, which has been a driving force in my career.

I'm now seeking remote or hybrid roles in customer support, music operations, or digital content support, where I can leverage my skills and experience to make a meaningful impact. I believe in the power of collaboration and creativity, and I'm excited about the opportunity to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

EL
Current

Music Distribution Specialist

Eterno Temp Ltd

Jan 2020 - Present (5 years 5 months)

Delivered over 50 music releases through platforms like DistroKid, UnitedMasters, and SoundOn, ensuring asset compliance and quickly resolving upload issues. Tracked performance analytics to enhance artist visibility and acted as the main contact for artists during digital distribution.

EL
Current

Royalties & Metadata Manager

Eterno Temp Ltd

Jan 2020 - Present (5 years 5 months)

Managed registration and oversight of over 100 musical works with PRS, ASCAP, and BMI, reducing royalty payment errors by 25% through meticulous metadata handling. Maintained detailed royalty spreadsheets and resolved payment issues while supporting artists and teams with catalog updates and rights management.

Education

Degrees, certifications, and relevant coursework

College of North East London logoCL

College of North East London

BTEC Level 3, Music Technology

2015 - 2016

Completed BTEC Level 3 in Music Technology, focusing on practical and theoretical aspects of music production and technology.

JS

JP Taravella High School

High School Diploma, General Education

2012 - 2015

Achieved A Levels Equivalent and High School Diploma, providing a foundational education with a focus on academic and personal development.

Tech stack

Software and tools used professionally

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