Open to opportunities

Julia Bice

@juliabice

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Dedicated Account Manager with expertise in client retention and support.

United States

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What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities in a collaborative environment.

I am an experienced Account Manager currently working at Mercedes-Benz Financial Services, where I excel in relationship building and client retention. My role involves strategic planning, contract negotiation, and ensuring compliance with privacy protocols. I take pride in guiding customers through the lease-end process and providing them with detailed information to support their decisions, ensuring a high-quality service experience.

Prior to my current position, I served as a Substitute Teacher at Copperas Cove ISD, where I fostered a positive learning environment and supported students in their academic endeavors. My diverse background also includes experience as an Assembly Technician at Airborn Inc., where I honed my attention to detail and technical skills while assembling precision microelectronics. This blend of customer service and technical expertise allows me to effectively communicate and collaborate across various teams.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Mercedes-Benz Financial Services

Jan 2025 - Present (5 months)

Confirmed customer identity and reviewed lease-end options, providing detailed information for vehicle purchase or return decisions. Supplied accurate payoff quotes, incentives, and required documentation to facilitate contractual obligations.

Substitute Teacher

Copperas Cove ISD

Jan 2021 - Present (4 years 5 months)

Provided mentorship and support to help students successfully complete assigned coursework and activities. Fostered a safe, inclusive, and positive learning environment conducive to academic and personal growth.

Mentorship Lesson planning Communication

Assembly Technician

Airborn Inc.

Jan 2019 - Present (6 years 5 months)

Interpreted and followed complex blueprints to assemble precision microelectronics for military tech systems. Operated a range of specialized tools, including microscopes, laser machines, soldering irons, and hand tools, to complete intricate builds and meet customer specifications.

Microelectronics Assembly Precision Tools Operation Soldering Epoxy Application Troubleshooting

Customer Support

Macy's Inc.

Jan 2014 - Present (11 years 5 months)

Delivered prompt and friendly assistance to customers in-store, ensuring a positive shopping experience. Accurately processed cash and credit card transactions while maintaining balanced registers.

Returns and Exchanges Communication

Education

Degrees, certifications, and relevant coursework

Leander High School

High School Diploma, General Studies

Focused on developing strong foundational skills in English and Mathematics. Completed coursework essential for further academic and professional pursuits.