David Koves

Provide remote client support and digital assistance to small online businesses, resolving inquiries via video, email, and messaging while delivering process improvements and light technical troubleshooting.

Delivered therapeutic massage services and exceptional client experiences at a hotel spa, maintaining an 80+ NPS through personalized care and professional handling of special requests.

Provided massage therapy services in a wellness setting, delivering high-quality client care and maintaining service standards across treatments.

Managed front desk operations including scheduling, payments, and email/phone inquiries, resolving customer issues promptly and coordinating communication between guests and staff.

Provided first-line phone support for energy customers, diagnosing basic technical issues, logging service requests, and coordinating follow-ups with technicians to ensure resolution.

Completed the Information Technology Fundamentals program on IBM SkillsBuild in 2025, covering core IT concepts and foundational skills.

Achieved a Sports Massage QCF Level 3 qualification from Focus Training Ltd in 2018 focusing on professional sports massage techniques.

Obtained a Diploma in Naturopathic Medicine from Tiszta Forras Intezet in Budapest in 2013 covering naturopathic principles and practices.

Completed Swedish Massage Certification at Kyara Institute in Budapest in 2012, focused on classical Swedish massage techniques.

Completed training as a Renewable Energy Technician at Vincotte Institute in Budapest in 2009, covering fundamentals of renewable energy systems.

Earned a High School Diploma from VBJ Technical Secondary School in Gyongyos, completed in 2005.