David Koves
@davidkoves
Customer-focused support specialist delivering empathetic, technical assistance and process improvements.
HungaryWhat I'm looking for
I am a customer-focused and tech-savvy support specialist with over a decade of client-facing experience across hospitality, wellness, coaching, and technical environments.
I excel at empathetic communication, conflict resolution, and delivering accurate responses across live chat, email, and phone channels, and I am familiar with Zendesk and HubSpot.
My background includes frontline call-center technical support, reception and scheduling, and hands-on client care as a massage therapist, where I maintained an 80+ NPS score by consistently exceeding expectations.
Recently I have provided remote freelance client support and digital assistance—guiding small business owners through systems, integrations, and process improvements while offering light technical troubleshooting and coaching focused on clarity and actionable next steps.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Freelance
Jan 2025 - Present (8 months)
Provide remote client support and digital assistance to small online businesses, resolving inquiries via video, email, and messaging while delivering process improvements and light technical troubleshooting.
Massage Therapist
Artesia Spa
Jan 2024 - May 2025 (1 year 4 months)
Delivered therapeutic massage services and exceptional client experiences at a hotel spa, maintaining an 80+ NPS through personalized care and professional handling of special requests.
Massage Therapist
Squeeze AS
Jan 2022 - Jan 2024 (2 years)
Provided massage therapy services in a wellness setting, delivering high-quality client care and maintaining service standards across treatments.
Receptionist & Customer Service Rep
Kolonics György Watersport Centre
Jan 2020 - Jan 2022 (2 years)
Managed front desk operations including scheduling, payments, and email/phone inquiries, resolving customer issues promptly and coordinating communication between guests and staff.
Call Center Technical Support
Dalkia Energia Zrt.
Jan 2010 - Jan 2013 (3 years)
Provided first-line phone support for energy customers, diagnosing basic technical issues, logging service requests, and coordinating follow-ups with technicians to ensure resolution.
Education
Degrees, certifications, and relevant coursework
ISIBM SkillsBuild
Certificate, Information Technology
2025 - 2025
Completed the Information Technology Fundamentals program on IBM SkillsBuild in 2025, covering core IT concepts and foundational skills.
Focus Training Ltd
QCF Level 3, Sports Massage
2018 - 2018
Achieved a Sports Massage QCF Level 3 qualification from Focus Training Ltd in 2018 focusing on professional sports massage techniques.
Tiszta Forras Intezet
Diploma, Naturopathic Medicine
2013 - 2013
Obtained a Diploma in Naturopathic Medicine from Tiszta Forras Intezet in Budapest in 2013 covering naturopathic principles and practices.
Kyara Institute
Certification, Massage Therapy
2012 - 2012
Completed Swedish Massage Certification at Kyara Institute in Budapest in 2012, focused on classical Swedish massage techniques.
Vincotte Institute
Certificate, Renewable Energy
2009 - 2009
Completed training as a Renewable Energy Technician at Vincotte Institute in Budapest in 2009, covering fundamentals of renewable energy systems.
VBJ Technical Secondary School
High School Diploma, General Technical Education
Earned a High School Diploma from VBJ Technical Secondary School in Gyongyos, completed in 2005.
Availability
Location
HungaryAuthorized to work in
Job categories
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