Adrienn Dora Deak

Engaged in B2B cold calling to identify potential customers and prepared and sent offers via email. Successfully closed sales deals.

Conducted B2B cold calling to reach decision makers and prepared and sent offers via email. Managed scheduling for sales activities.

Managed digital marketing and sales initiatives, including lead qualification and marketing automation. Created various forms of copy for landing pages, video sales letters, and email campaigns.

Planned and implemented further training measures and onboarding programs within the company. Prepared selected employees for IHK examinations and ensured quality control of HACCP regulations.

Managed boarding pass processes, made announcements, and provided passenger support for various flights. Trained new employees and served as an interface between ground handling and flight operations control.

Provided on-board service in Business, Premium Economy, and Economy Class for various flights. Ensured passenger well-being and safety, and managed duty-free inflight shopping sales.

Provided First Level Support for the General Motors Team, managing multilingual calls and data. Performed remote IT troubleshooting and acted as an interface between customers and second-level support.

Managed hospitality and guest communication, including mise en place in restaurants, bars, and room service. Ensured compliance with high service and quality regulations.

Provided First Level Support for the Skype Language Team, analyzing IT problems and recording incidents in a ticket system. Performed troubleshooting and served as an interface with technical support.

Conducted check-in activities for British Airways and served as a contact person in the terminal for Lufthansa. Controlled boarding processes, travel documents, and safety regulations, and supported passengers at the Transfer Desk.

Managed booking requests for WizzAir Hungary Airlines Ltd. Provided team support and conducted job interviews in German, and performed telesales activities.

Focused on office management, document management, project and inquiry management, marketing, and PR. Gained basic knowledge of labor law and developed skills in translation and correspondence in business German and English.

Specialized in hotel management, marketing, and management within the hotel industry. Studied destination marketing, incentives, event management, and human resources management.

Studied German Studies and Italian, focusing on the basics of pedagogy, communication, and rhetoric. Developed presentation techniques and gained knowledge in cultural and literary studies, media studies, translatology, applied linguistics, regional studies, and history.