Open to opportunities

LOISE KERUBO

@loisekerubo

Message

Detail-oriented professional skilled in credit analysis and customer service.

Kenya

Message

What I'm looking for

I am looking for a role that values client-centered support and offers opportunities for professional development.

I am a dedicated professional with a strong background in credit analysis, loan processing, and customer service. My experience has equipped me with the skills necessary to ensure compliance and accuracy in documentation, while also providing exceptional support to clients from diverse backgrounds. I thrive in fast-paced environments where I can streamline administrative processes and maintain high service standards.

Currently, I work as a Back Officer at Watu Africa, where I review and approve loan applications, verify client documentation, and manage both digital and physical records. My previous role as a Credit Officer allowed me to assess creditworthiness and build strong relationships with clients, which significantly improved retention and satisfaction. I am passionate about delivering efficient, client-centered support and continuously seek opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Current

Back Officer

Current

Watu Africa

Oct 2023 - Present (1 year 8 months)

Reviewed and approved loan applications for accuracy and compliance, ensuring all client documentation was verified and managed digitally and physically. Collaborated with the finance team to facilitate timely loan disbursement.

Loan Processing Compliance Team Collaboration

Credit Officer

Watu Africa

Jun 2021 - Sep 2023 (2 years 3 months)

Assessed client creditworthiness and provided guidance during loan applications, while actively monitoring repayments and supporting collections to minimize defaults. Coordinated with insurance and legal departments for disputes and accidents, fostering strong client relationships to improve retention and satisfaction.

Loan Processing Client Communication Collections Risk Assessment Relationship Management

Attaché - Department of Trade, Tourism & Investment

County Government of Mombasa

Sep 2020 - Nov 2020 (2 months)

Performed various clerical tasks including filing, drafting reports, and conducting field visits, and actively participated in tourism campaigns and compliance inspections. Assisted in verifying adherence to hospitality bed levy regulations.

Tourism Management Administrative Support

Education

Degrees, certifications, and relevant coursework

St. Bahkita Computer College

Certificate, Computer Applications

Completed a certificate program in computer applications, gaining proficiency in MS Office and internet tools. Developed foundational skills in design basics and IT troubleshooting.

Technical University of Mombasa

Diploma, Tourism Management

Studied sustainable tourism practices, focusing on customer service and policy frameworks. Gained comprehensive knowledge in managing tourism operations and understanding industry regulations.