LKLOISE KERUBO
@loisekerubo
Detail-oriented professional skilled in credit analysis and customer service.
KenyaWhat I'm looking for
I am a dedicated professional with a strong background in credit analysis, loan processing, and customer service. My experience has equipped me with the skills necessary to ensure compliance and accuracy in documentation, while also providing exceptional support to clients from diverse backgrounds. I thrive in fast-paced environments where I can streamline administrative processes and maintain high service standards.
Currently, I work as a Back Officer at Watu Africa, where I review and approve loan applications, verify client documentation, and manage both digital and physical records. My previous role as a Credit Officer allowed me to assess creditworthiness and build strong relationships with clients, which significantly improved retention and satisfaction. I am passionate about delivering efficient, client-centered support and continuously seek opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Back Officer
Watu Africa
Oct 2023 - Present (1 year 8 months)
Reviewed and approved loan applications for accuracy and compliance, ensuring all client documentation was verified and managed digitally and physically. Collaborated with the finance team to facilitate timely loan disbursement.
Credit Officer
Watu Africa
Jun 2021 - Sep 2023 (2 years 3 months)
Assessed client creditworthiness and provided guidance during loan applications, while actively monitoring repayments and supporting collections to minimize defaults. Coordinated with insurance and legal departments for disputes and accidents, fostering strong client relationships to improve retention and satisfaction.
Attaché - Department of Trade, Tourism & Investment
County Government of Mombasa
Sep 2020 - Nov 2020 (2 months)
Performed various clerical tasks including filing, drafting reports, and conducting field visits, and actively participated in tourism campaigns and compliance inspections. Assisted in verifying adherence to hospitality bed levy regulations.
Education
Degrees, certifications, and relevant coursework
St. Bahkita Computer College
Certificate, Computer Applications
Completed a certificate program in computer applications, gaining proficiency in MS Office and internet tools. Developed foundational skills in design basics and IT troubleshooting.
TMTechnical University of Mombasa
Diploma, Tourism Management
Studied sustainable tourism practices, focusing on customer service and policy frameworks. Gained comprehensive knowledge in managing tourism operations and understanding industry regulations.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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