I am a seasoned professional with experience in sales, design, and customer engagement roles. With a keen eye for detail and a passion for ensuring customer satisfaction, I have successfully managed sales and customer inquiries at a retail store in the Mara, organized inventory, and streamlined operations for efficient customer interactions. Additionally, I have contributed to the establishment of libraries in schools across Kenya, promoting literacy and community engagement.
In my current role as a Manager at White Bull Kenya, I provide seamless sales support at online markets, delivering personalized assistance to customers. I collaborate with design teams to create signature products and prototypes, showcasing creativity and innovation. I also manage end-to-end procurement processes, optimizing resource allocation and enhancing product quality. Utilizing CRM software, I streamline sales processes and enhance customer aftercare, fostering long-term relationships. I address inquiries regarding product information, order status, and shipping concerns, resolving customer complaints and issues in a timely and professional manner, resulting in a 95% customer satisfaction rate.
