Open to opportunities

Judith Anikpeh

@judithanikpeh

Message

Customer support specialist delivering empathetic, efficient help through chat, email and phone.

Nigeria

Message

What I'm looking for

I’m looking for a full-time role where I can deliver empathetic customer support, resolve complaints quickly, and own accurate CRM records—working with teams across channels in a mission-driven environment with clear growth.

I’m a customer support specialist with over 4 years handling client inquiries promptly via live chat, email, and phone. I’ve been a strong first point of contact, using CRM systems and collaboration tools like MS Teams and WhatsApp Business to keep customers informed and supported.

In my most recent customer service work, I resolved 50+ customer inquiries daily through Phone, email, and WhatApp while maintaining a 98% customer satisfaction rate with accurate CRM records. I also educate clients on loan products to reduce complaints by 30%, and I stay detail-oriented to ensure thorough documentation.

Beyond support, I’ve contributed as a front desk officer and field support assistant, supporting microcredit and development initiatives while improving communication and client experience. I bring problem-solving, active listening, and conflict resolution to every interaction, and I’m available full-time for WAT business hours.

Experience

Work history, roles, and key accomplishments

Field Support Assistant

Tech Project Women Initiative /GTE

Mar 2026 - Mar 2026 (0 months)

Supported SheTrade Digital Project field activities as a first-line contact for program participants in Anambra State, helping coordinate day-to-day support and follow-ups.

Field Support Program Coordination MS Teams Reporting

Front Desk Officer (Micro Credit)

Justice Development and Peace Caritas (JDPC)

Jul 2022 - Mar 2026 (3 years 8 months)

Managed front-desk operations for the JDPC Micro Credit Scheme, supporting clients with inquiries, onboarding, and accurate record keeping in Anambra State.

Front Desk Operations Micro Credit Support Client Onboarding Client Inquiries Documentation

Front Desk & Safeguarding

Catholic Relief Service (JDPC)

Aug 2024 - Nov 2025 (1 year 3 months)

Served as a front desk officer and safeguarding focal point for disaster risk reduction and management activities, coordinating client support and safeguarding-focused documentation.

Safeguarding Front Desk Operations client support Reporting

Quantitative Data Collector

Brooks Insight Ltd

Jul 2025 - Jul 2025 (0 months)

Collected quantitative data for the Optimising Client Centred PHC Services (OptiCCs) project, supporting field-level collection and structured reporting in Anambra State.

Data Collection Field Reporting Data Entry Google Workspace