I am a Technical Operations and Service Delivery leader focused on building proactive, standardized, and scalable IT operations. My goal is simple: make technology dependable so organizations can grow with confidence.
My work centers on service delivery governance, security operations, and operational improvement. I manage SLAs, KPI reporting, SOPs, and escalation frameworks that drive consistent service delivery, while serving as a key liaison to the SOC for security detection, triage, incident response, root cause analysis, and post-incident improvement. I possess hands-on leadership across RMM, PSA, documentation, backup, endpoint protection, and monitoring, platforms. Complementing this is my strong experience in Microsoft 365 administration.
I also focus on reducing technical debt and operational risk by identifying gaps in standards, technology lifecycles, and workflows before they become incidents. As a technical link between clients, service delivery teams, and leadership, I use data, KPI reporting, and dashboards to turn operational insight into informed decisions.
I’m passionate about building mature IT operations that align technology execution with business objectives and long-term growth. Always glad to connect with fellow IT and technology leaders.
