Gabbie Abbie

Created visuals using Power BI and collaborated with the project management team to implement their Gaming Management Application (GMIS) and Customer Service Department. Developed business workflows, policies, and procedures, performed application testing, and created user stories.

Supported users by identifying, researching, and resolving computer hardware and software problems, and managed the bug tracking ticketing system database using phpMyAdmin. Rewrote SQL reports, created and ran SQL queries for data analysis, and provided training on organizational applications.

Monitored large computer networks and servers for issues from a centralized location, including transmission sites locally and in the Caribbean. Analyzed problems with sites, sectors, and nodes, and communicated with field technicians for resolution.

Provided 3rd level application support for the company's ERP, Cold Store Manager, Direct Store Delivery, and Warehouse Management Systems. Used Microsoft SQL Database Queries to find and fix data errors, created SQL Jobs to improve system functionality, and managed user access.

Managed warehouse and sales device configuration and ensured timely renewal of IT contracts. Provided 1st level network and application support across all locations, utilizing a service desk application for ticket assignment and closure based on ITIL framework.

Managed service ticket requests and performed repairs on printers, laptops, and desktop computers. Assessed, sourced, and procured needed electronics for the company via requisitions.

Majored in Networking, gaining comprehensive knowledge in computing and information technology. Completed studies at the University of Technology, Jamaica.

Completed 8 CXC Subjects at Gaynstead High School. Focused on a broad curriculum to build a strong academic foundation.