Open to opportunities

Jude Onuegbe

@judeonuegbe

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Customer-focused virtual assistant with strong problem-solving skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated and customer-focused virtual assistant with over two years of experience in resolving customer issues and exceeding expectations. My proven ability to build relationships and provide exceptional service has allowed me to turn potentially negative experiences into positive ones. I am adept at problem-solving and eager to contribute to a team dedicated to customer satisfaction.

In my current role at Princeton Group, I manage daily administrative tasks, organize executive calendars, and provide exceptional customer service. I have successfully coordinated events, maintained accurate records, and ensured compliance with company policies. My experience as a Customer Service Representative at Stanbic IBTC further honed my skills in handling inquiries, resolving complaints, and promoting customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Princeton Group

Feb 2024 - Present (1 year 3 months)

As a Virtual Assistant, I manage administrative tasks, schedule meetings, prepare documents, and provide exceptional customer service. I ensure efficient office operations and assist various departments with their projects.

Administrative Support Calendar Management Event Coordination Customer Service Data Entry Compliance Communication Skills Problem Solving

Customer Service Representative

Stanbic IBTC

Jan 2022 - Feb 2024 (2 years 1 month)

In my role as a Customer Service Representative, I handled inquiries, resolved complaints, and maintained customer records. I focused on building relationships and ensuring customer satisfaction through effective communication and problem-solving.

Customer Support Relationship Building Communication Skills Problem Solving Compliance Training Sales

Education

Degrees, certifications, and relevant coursework

Les Cours Sonou University

Bachelor's Degree, Human Resource Management

2021 - 2021

Grade: Second Class Upper (3.86)

Studied Human Resource Management, focusing on the principles and practices of managing human resources in organizations. Developed skills in recruitment, employee relations, and performance management.

ALX Africa

Certificate, Virtual Assistance

Completed a virtual assistant program that covered essential skills for administrative support, including communication, organization, and customer service.

1% Club

Certificate, Marketing

Participated in a marketing internship program that provided practical experience in marketing strategies and customer engagement.

LinkedIn Learning

Certificate, Customer Service

Completed a course on Customer Service Foundations, focusing on best practices for delivering exceptional customer service and building customer relationships.