Kijara Alongi
@kijaraalongi
Customer Support Specialist for online shops, handling Shopify orders, returns, refunds, and payment disputes.
SpainWhat I'm looking for
I ran the customer email inbox for a German online fashion shop, answering product, sizing, delivery, and tracking questions in German and English. In Shopify, I handled returns, exchanges, and refunds from the first request through completion.
I also handled PayPal and Klarna disputes and chargebacks, and wrote warm replies that matched each brand’s tone of voice. I supported influencer marketing by finding creators and contacting them on Instagram.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support Specialist
Self-employed
Mar 2024 - Nov 2025 (1 year 8 months)
Ran the customer email inbox for a German online fashion shop, handling product, sizing, delivery, returns, exchanges, and refunds in German and English. Resolved payment disputes and complaints professionally, and supported influencer marketing outreach.
Education
Degrees, certifications, and relevant coursework
NDA London & Marbella Design School
Interior Design, Interior Design
Currently enrolled in an Interior Design program at NDA London & Marbella Design School, studying online.
Agora Portals International School
International Baccalaureate Diploma, International Baccalaureate
2021 - 2023
Completed the International Baccalaureate (IB) Diploma at Agora Portals International School from 2021 to 2023.
Availability
Location
Spain
GermanySalary expectations
Job categories
Interested in hiring Kijara?
You can contact Kijara and 600K+ other talented remote workers on Himalayas.
Message KijaraGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
