Open to opportunities

Cara Klepczyk

@caraklepczyk

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E-Commerce Account & Operations Specialist

Germany

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What I'm looking for

Seeking a remote internal E-Commerce Operations / Store Manager role. 4+ years of experience managing Webshop backends, ERP inventory data, multi-channel catalog health, and vendor logistics. Looking for an execution-focused position with strong team alignment and high operational impact.

Results-driven E-Commerce Account & Operations Specialist with over 4 years of hands-on experience managing marketplace listings, B2B key client accounts, catalog data, and ERP workflows. Proven track record in optimizing online store backends, driving sales promotions, and maintaining high client retention across Shopify, Shopware, and Amazon channels. Strong expertise in cross-functional coordination, catalog management, and high-tier customer support for global brands. Fully bilingual in English and German.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Operations Specialist & Acc M

Current

Protrade Integra Gmbh

Apr 2024 - Present (2 years 5 months)

Direct key account manager for premium B2B portfolios, technical support, and daily operations. Manage master data, catalogs, and storefronts on Shopify and Shopware. Process high-volume sales orders, purchasing, and ERP accuracy in Microtech Büro+. Execute promotional strategies to boost conversion while managing logistics and planning for exclusive brand events.

Excel CRM Microsoft Office Account Management Ecommerce eCommerce Management Marketplace Management Customer Relationship Management

E-Commerce & Customer care Specialist

Internetstores GmbH

Feb 2022 - Mar 2024 (2 years 1 month)

Delivered multi-channel order processing, return management, and dedicated account support for international and domestic European markets.
Leveraged Freshdesk ticketing software to resolve complex customer issues, maintaining high satisfaction and rapid response rates.
Supported marketplace operations through precise order entry, catalog data updates, and cross-departmental coordination.

Customer Relationship Management Ecommerce eCommerce Management

Education

Degrees, certifications, and relevant coursework

Johann Friedrich von Cotta Shule

Associates Degree, Specialist in E-Commerce & Digital Business

2022 - 2025

Grade: 81/100 Points

State-Certified Specialist in E-Commerce & Digital Business (Associate Degree Equivalent) - IHK Region Stuttgart (Chamber of Commerce & Industry) — Germany | July 2025 / Graduated with Honors / Overall Grade: "Good" (81/100 Points)