Open to opportunities

Juan Valderrama

@juanvalderrama

Logistics Incident Management Specialist developing SQL and Excel skills to move into data operations and analytical work.

Spain

Message

What I'm looking for

I'm seeking a remote-first role, ideally fully remote and work-from-anywhere, that builds on my operational experience while developing my analytical and technical skills. I value autonomy, clear ownership, flexible and asynchronous work, and sustainable workloads, with limited unnecessary meetings, customer-facing duties, and out-of-hours work.

Operations and Incident Management Specialist with experience in logistics operations, process analysis, incident resolution, and cross-functional coordination. Skilled in investigating operational issues, identifying root causes, managing escalations, and improving workflows across internal teams and external service providers.

Experienced with tools such as Excel, Odoo, and Zendesk, with a growing focus on SQL and data analysis to strengthen reporting, data quality, and process improvement capabilities. I bring a structured, analytical approach to problem-solving, attention to detail, and the ability to manage complex operational issues while maintaining clear documentation and accountability.

I’m looking to apply my operational experience and developing technical skills in a remote-first, international environment, particularly across Data Operations, Business Operations, Reporting and Analytics, Business Systems, or Process Improvement. I value autonomy, continuous learning, efficient processes, and delivering measurable results.

Experience

Work history, roles, and key accomplishments

Current

Operational Specialist

Current

Visiotech España

Sep 2025 - Present (1 year 1 month)

•Lead the response and management of critical incidents that threaten the continuity of financial, sales, and supply chain operations
• Actively coordinate cross-departmental communication during crises, ensuring that Administration, Sales, and Operations teams are aligned on mitigation and recovery plans
• Analyze the root cause of recurring incidents, implementing corrective actions to eliminate

English Instructor & AI Integration Project Lead

NATIVE PROFESSIONAL TEACHERS SL.

Jan 2022 - Oct 2025 (3 years 9 months)

• Facilitated over 2,000 hours of specialized workshops and coaching sessions, empowering employees to improve communication and confidence in areas such as client-facing communication, effective meeting participation, and professional email clarity.
• Conducted needs analyses with HR/team leads; built role-specific curricula and practice tasks tied to real agendas, client decks, and stakeholder u

Sales Development Representative

SaniCoach

Jan 2025 - Apr 2025 (3 months)

• Partnered with clients to map needs to platform features and success criteria, supporting adoption and long-term retention.
• Maintained CRM workflows and documentation (HubSpot, Airtable) to track onboarding journeys and outcomes across segments.
• Coordinated with sales, product, and support to tighten handoffs and streamline processes—reducing onboarding time by 20%.
• Standardized touchpoint

Restaurant Manager

GOIKO

Aug 2020 - Sep 2022 (2 years 1 month)

• Owned staff scheduling, onboarding, and performance feedback for a high-volume team.
• Trained and mentored 30+ new hires in service standards, compliance, and customer communication; improved team consistency during peak seasons.
• Collaborated with HR on seasonal hiring and retention, contributing to stable workforce coverage.
• Served as liaison between staff and leadership to resolve issues