Indre Maria

I’m an operations-focused professional who drives seamless workflows across facilities, scheduling, communication streams, and data integrity systems. In my administrator role, I coordinate projects, provide essential IT support, and handle TEFL financial tasks like invoicing and budget tracking.

At Teleperformance (2023), I deliver omnichannel support by managing high-volume customer inquiries and resolving conflicts across phone, email, live chat, and social platforms. I use advanced CRM systems like Salesforce and Zendesk to keep precise interaction data, personalize the user journey, and build brand loyalty.

When issues require deeper technical work, I bridge users and development through detailed API and console diagnostics. I also oversee the full lifecycle of orders, returns, and billing disputes to ensure a frictionless customer experience.

I bring structured, measurable teaching and training experience from my work as an English language teacher, designing schemes of work with SMART objectives and active learning activities. I’ve also strengthened end-to-end supply chain operations—synchronizing workflows, managing shipment schedules, maintaining inventory accuracy, and resolving logistical discrepancies while protecting regulatory compliance.