Juan Rodriguez

Leading infrastructure modernization for a cloud-native communications platform, architecting HashiCorp Nomad clusters, automating deployments with GitLab and Puppet, and implementing Prometheus/Grafana monitoring to improve availability and reduce deployment times.

Engineered and operated a private CPaaS environment with end-to-end ownership across network, servers, and application layers; documented architecture and processes and developed detection/resolution tools for dead air issues impacting customer experience.

Provided consultancy on migration from traditional telephony to cloud UCaaS, designing scalable, secure voice architectures and advising on multi-cloud and DevOps adoption for voice/network automation.

Implemented DevOps automation for phone-based transcription and deployment pipelines, reducing deployment times by over 50% and decreasing manual errors to improve operational efficiency.

Onboarded customers to cloud and hybrid Audiocodes solutions (gateways, SBCs, VPNs) and resolved complex audio/network issues for global deployments, restoring customer confidence and accelerating project delivery.

Spearheaded DevOps transformation in a telephony environment, automating deployments and reducing deployment times by over 50% while implementing centralized logging and SSL automation.

Spearheaded DevOps transformation for a telephony transcription platform, implementing CI/CD, automated SSL certificate lifecycle, centralized logging with ELK, and reduced deployment times by over 50%.

Led voice network planning, virtualization projects and managed voice services governance, reducing implementation time by over 50% and improving customer QoS by ~20% through partner selection and SLA revisions.

Progressed to Core Engineering Lead driving multi-region virtualization and capacity planning for carrier-grade voice infrastructure supporting 10M+ daily calls and reducing delivery timelines by 50%.

Progressed to Core Engineering Lead, driving multi-region VMware vSphere deployments, capacity planning for 10M+ daily calls, and vendor optimization that improved service quality by 20%.

Provided Tier 2/3 support for SIP trunk and video conference cloud services, optimized ticketing processes to cut customer wait times from up to 120 minutes to 10–15 minutes and led time-sensitive multisite deployments.

Delivered installation and maintenance of NICE call recording systems, reducing recording loss from ~33% to under 1% and led Google Apps migration to minimize downtime and data loss.

Implemented Avaya contact center and NICE call recording solutions for large-scale global contact centers, scaling operations from ~1,000 to 10,000+ seats and ensuring seamless recording deployments.

Engineer in Electronics and Telecommunications from Universidad del Cauca.