Open to opportunities

luis martinez

@luismartinez3

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PMP-certified project manager specializing in AI and cloud solutions.

Colombia

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What I'm looking for

I seek senior technical project or solution roles where I can lead AI/cloud implementations, influence presales, work with cross-functional teams, and deliver compliant, scalable solutions while mentoring teams and driving measurable client impact.

I am a PMP-certified Systems Engineer with extensive experience in technical consulting, presales, and cloud solution architecture, delivering AI and contact-center solutions for major clients across finance and communications. I have a strong record of optimizing deployments and integrations—improving API usage, reducing deployment time, and achieving client satisfaction above 95%—while managing vendor relationships and ensuring regulatory and security compliance.

I led full project lifecycles for Generative AI and interaction-management implementations across AWS, Azure, Oracle/OCI, Linode and hybrid environments, supporting enterprise customers and closing deals with firms such as Citi, Verizon, Blue Cross Blue Shield and BNP Paribas. I combine hands-on technical expertise (cloud architectures, VoIP, NICE/Genesys/Cisco platforms) with project leadership and presales support to deliver reliable, scalable solutions on time and within budget.

Experience

Work history, roles, and key accomplishments

Consulting Engineer

2600Hz by Ooma

May 2022 - Aug 2025 (3 years 3 months)

Provided technical consulting and project support for cloud-based unified communications deployments across AWS, Azure, and Linode, leading integrations (Salesforce, Amazon Cognito) and achieving 95%+ client satisfaction on-time and within budget.

Cloud Architecture AWS Azure Linode Salesforce Amazon Cognito Unified Communications Project Coordination

Senior Consultant

Yseop LATAM

Jun 2018 - Feb 2020 (1 year 8 months)

Managed full project lifecycles for Generative AI/NLP deployments for clients like Citi and Blue Cross Blue Shield across OVH Cloud and hybrid environments, ensuring regulatory and security compliance and delivering enterprise-grade solutions.

Generative AI NLP OVH Hybrid Deployments Project Management Regulatory Compliance Vendor Management

Communications Engineer

Axede S.A.

Jun 2016 - Jun 2018 (2 years)

Administered and maintained contact center and trading floor platforms (NICE, Genesys, Cisco), providing advanced support, training, and issue resolution to meet service-level expectations for enterprise customers.

NICE Genesys Cisco VMWare Contact Center Technical Support

Senior Project Engineer

Apice S.A.

Apr 2014 - Feb 2016 (1 year 10 months)

Served as Solution Architect and Project Manager for NICE call recording and interaction management implementations, managing full project lifecycles and ensuring reliability, security, and compliance in VMware infrastructures.

Solution Architecture NICE Call Recording Interaction VMWare Project Management & Compliance

Professional Services Engineer

Sutherland Global Services

Nov 2012 - Mar 2014 (1 year 4 months)

Managed multiple remote implementations of NICE Interaction Management and speech analytics for U.S. clients, directing installation, UAT, and technical customization while supporting AT&T U-verse services.

Speech Analytics Remote Implementations Installation Customer Facing Support

Project Manager

Anthara S.A.S

Apr 2011 - Sep 2012 (1 year 5 months)

Managed end-to-end Service Desk implementation projects including planning, execution, stakeholder communication, account management, and operational rollout to ensure smooth adoption and service quality.

Service Desk Project Management Stakeholder Management Training Account Management Rollout