juan pablo martinez moncada

Manage daily dispatch operations, perform track-and-trace to ensure on-time deliveries, oversee documentation for billing/compliance, and coordinate with US clients and carriers to maintain service levels under tight timelines.

Conducted cold calling and prospecting to sell fuel discount programs to small and mid-sized US carriers, built long-term partnerships, and improved client retention through personalized after-sales support.

Managed transportation operations, optimized dispatch and routing, implemented cost-saving initiatives, led driver teams, and negotiated supplier terms to improve efficiency and compliance.

Coordinated logistics for key pharmaceutical accounts (e.g., Pfizer, Bayer), ensured compliance with SLAs for sensitive products, maintained ERP shipment records, and provided proactive client communication to resolve transit issues.

Provided back-office support for Florida Beauty logistics, monitored cargo and routes, assigned loads to drivers, and coordinated responses to road emergencies to maintain operational continuity.

Handled invoices and legal orders for maritime traffic, coordinated cargo dispatch, and maintained accurate Bill of Lading entries to ensure timely maritime documentation and shipment flow.

Maintained high-volume telemarketing activity and exceeded weekly sales and customer acquisition goals through consistent outreach and conversion strategies.

Conducted telemarketing and supplier negotiations to secure favorable pricing, consistently meeting weekly targets for calls, sales, and active time.

Developed staffing plans to reduce turnover, scheduled daily duties, led performance evaluations, and coordinated cross-department collaboration to optimize operations.

Designed and implemented training programs to reduce turnover, set objectives for new agents, and led onboarding to achieve performance targets.

Provided customer service, consistently met productivity goals, and resolved client issues to maintain service quality.

Completed a technical program focused on logistics and source management, covering supply chain fundamentals and operational coordination.

Earned a Bachelor of Theology, focusing on theological studies and pastoral training.

Studied logistics and supply chain topics to deepen knowledge in transportation, warehousing, and distribution management.