Open to opportunities

Jonas Work

@jonaswork

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Operational logistics coordinator focused on process optimization and execution.

Colombia

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What I'm looking for

I seek an operational role where I can optimize logistics processes, build SOPs, coach teams, and ensure reliable, on-time execution within a collaborative, growth-oriented company.

I am an operational expert with over two years of hands-on experience in logistics coordination, track & trace, and high-level support within fast-paced startup environments. I consistently troubleshoot real-time issues to ensure on-time execution and maintain high client and carrier satisfaction.

I have a strong track record of optimizing freight brokerage, load scheduling, billing processes, and creating SOPs that improve operational efficiency. In previous roles I coached teams, managed KPI compliance, and proposed process improvements that reduced bottlenecks and increased consistency.

I bring an ownership mentality, excellent communication skills, and proficiency with TMS platforms and productivity tools to drive measurable results. I thrive under pressure and focus on delivering flawless execution while improving worker and business satisfaction.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Lean Solutions Group

Jul 2023 - Jul 2025 (2 years)

Monitored and managed daily track & trace operations, troubleshooting critical issues to guarantee 100% on-time execution and optimize freight brokerage, load scheduling, and billing processes.

Freight Brokerage Dat SOP Development Data Entry

Subject Matter Expert

Teleperformance

Mar 2021 - Jul 2023 (2 years 4 months)

Managed quality and KPI compliance, coached personnel to improve performance, and implemented SOPs to remove operational bottlenecks and increase team efficiency.

Quality Assurance KPIs Coaching SOP Development Customer Service

Executive Assistant

Montana Studios

Jan 2020 - Feb 2021 (1 year 1 month)

Supported C-suite and account management functions, drove sales goal attainment through strategic planning, and coached new staff to improve systems adoption and team performance.