Looking for a job

Juan Pablo Gonzalez

@juanpablogonzalez1

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Virtual Assistant supporting a real estate professional with CRM updates, scheduling, and organized client follow-up.

Colombia

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What I'm looking for

I’m looking for virtual assistant, administrative support, customer support, chat support, customer success, sales support, team lead, supervisor, or scheduler roles. I prefer sales support or inside sales through chat or other non-phone channels.

As a Virtual Assistant for Juan Carlos Carrera, I supported a real estate professional’s daily operations with scheduling, follow-ups, and task coordination. I used CRM and real-estate-related tools to maintain accurate records and support lead follow-up.

At 24/7.ai — AT&T Account, I led a team of approximately 15 customer service and sales agents. I coached agents, monitored KPIs including conversion rate and customer satisfaction, and provided individual performance guidance.

Earlier, I provided sales and customer service support for AT&T services at Accedo Technologies — AT&T Services, and handled customer calls related to credit processes at Serfyneg. I was recognized as a Top Performer on three occasions and received leadership recognition and training.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Administrative Support

Juan Carlos Carrera

May 2025 - Oct 2025 (5 months)

Provided remote administrative and virtual assistance for a real estate professional, managing information, follow-ups, scheduling, and task coordination while using CRM and real-estate-related tools.

Virtual Assistant Administrative Support CRM Scheduling Communication Skills Real Estate

Credit Call / Customer Service Representative

Serfyneg

Jan 2024 - Dec 2024 (11 months)

Handled customer calls related to credit processes and financial-service interactions, communicating information clearly and maintaining professional interactions with attention to accuracy and service quality.

Customer Service Communication Skills Credit Processing Problem Solving

Team Leader / Supervisor

24/7.ai

Jan 2022 - Dec 2023 (1 year 11 months)

Provided customer service and sales support for AT&T customers through structured processes, working toward conversion and satisfaction targets while maintaining quality and compliance. Recognized as a Top Performer three times.

Customer Service Sales Communication Skills Problem Solving Quality Assurance

Sales & Customer Service Representative

Accedo Technologies

Apr 2020 - Feb 2022 (1 year 10 months)

Provided sales and customer service support for AT&T services in an international customer-facing environment, assisting with inquiries, needs identification, and issue resolution while working toward sales conversion and customer satisfaction goals.

CRM Customer Service Sales Communication Skills Objection Handling Problem Solving