Open to opportunities

juan miguel meléndez polo

@juanmiguelmelndezpol

Message

Bilingual lead generation and data operations specialist focused on accuracy and process optimization.

Colombia

Message

What I'm looking for

I seek a role leveraging bilingual lead generation and CRM skills where I can optimize processes, improve data quality, and support growth in a collaborative, remote-friendly team.

I am a bilingual lead generation and data operations specialist with over two years' experience in B2B and B2C lead qualification, CRM management, and technical support. I deliver structured workflows, accurate data management, and measurable improvements to marketing and operations in remote environments.

I have supported marketing reporting, provided bilingual technical and administrative assistance, and optimized digital documentation and workflows to increase efficiency. My background in technical diagnostics and foreign trade complements my analytical approach and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation Specialist

Current

Westgate Resorts

Jan 2024 - Present (1 year 9 months)

Generate and qualify B2B and B2C leads, manage CRM data, and support bilingual communication and marketing reporting to improve lead quality and pipeline accuracy.

Lead Generation CRM Management Bilingualism Data Entry Marketing Reports Prospecting Microsoft Office Google Workspace

Technical Support Assistant

Vizio

Feb 2023 - Jan 2024 (11 months)

Provided bilingual technical support, managed documentation, and optimized digital workflows to increase support efficiency and improve resolution consistency.

Technical Support Bilingualism Documentation Workflow Optimization Customer Service Troubleshooting Microsoft Office Data Entry

Automotive Maintenance Intern

Automotores Fujiyama

Jul 2022 - Jan 2023 (6 months)

Assisted in vehicle diagnostics and technical reporting, developing precision in testing and data management to support maintenance operations at a Kia dealership.

Diagnostics Technical Reporting Data Management Electrical Systems Attention To Detail Workshop Support