César Chaparro
@csarchaparro
Multilingual customer support specialist blending technical troubleshooting and digital marketing expertise.
ColombiaWhat I'm looking for
I am a dedicated customer support specialist with a background in Chemical Engineering and a Master’s in Digital Marketing & Web Analytics. I combine technical troubleshooting experience from high-volume B2B and B2C support with a sales-driven mindset to resolve issues and improve customer satisfaction.
I have delivered remote international support, coordinated with sales and field technicians, and reduced escalations while identifying upsell opportunities. I have also managed listings, reservations, and revenue tracking as a freelance virtual assistant, and created lead-generating Facebook Ads as a digital marketing freelancer.
I am tech-savvy, fluent in Spanish, English, and Portuguese, and thrive in fast-paced environments where I can apply customer service, tech support, and data-driven marketing skills to drive operational improvements and revenue growth.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2025 - Jan 2026 (1 year)
Managed and optimized listings, handled guest inquiries and reservations, and oversaw payment monitoring and performance reporting to improve operational efficiency.
Customer Support Specialist
Life Fitness
Jan 2022 - Jan 2025 (3 years)
Provided high-volume B2B and B2C technical support via phone and email, reduced escalations, identified upsell opportunities, and coordinated with sales and field technicians to ensure proper service execution.
Digital Marketing Specialist
Freelance
Jan 2021 - Dec 2021 (11 months)
Designed and executed Facebook Ads campaigns to generate and qualify leads for small businesses and closed qualified prospects to drive client revenue growth.
Education
Degrees, certifications, and relevant coursework
Universidad de la Sabana
Bachelor of Engineering, Chemical Engineering
Studied Chemical Engineering at Universidad de la Sabana, focusing on engineering fundamentals and applied chemical processes.
Neetwork Business School
Master of Marketing, Digital Marketing & Web Analytics
Completed a Master’s program in Digital Marketing & Web Analytics with emphasis on online advertising, analytics, and marketing strategy.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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