Juanma Ruiz

As a Subject Matter Expert Fraud Specialist, I analyze data to detect and prevent complex fraud in Stripe. I investigate critical incidents and collaborate with engineering to enhance automated fraud detection processes. Additionally, I automate processes and create visualizations to monitor risks and ensure accurate actions against fraudulent merchants using Salesforce.

In my role as an Account Manager, I was responsible for sales via email and managing administrative tasks. I uploaded invoicing data to the CRM and handled customer service, ensuring effective merchandise control.

As a Shipping Coordinator, I was responsible for order taking and ensuring that the merchandise met the requirements for shipment. This role required attention to detail and effective communication to coordinate shipping processes.

Studied account management with a focus on sales via email, customer service, and administrative tasks, enhancing skills in digital marketing and CRM systems.

Responsible for order taking and ensuring merchandise met shipping requirements, gaining experience in logistics and customer coordination.

Completed secondary education with a focus on various subjects, including English, which contributed to language proficiency and foundational knowledge.