Pedro Mollar
@pedromollar
I investigate banking fraud and card-payment incidents for CaixaBank customers.
SpainWhat I'm looking for
I investigate suspected card fraud, unrecognised transactions, digital-banking incidents, payments and ATM cases for the CaixaBank account at DXC Technology.
I authenticate and profile customers, collect screenshots and supporting evidence, explain security procedures, and document each case for escalation to Level 2 and Level 3 specialist teams. I also support initial containment through card-blocking or replacement workflows and branch referrals when remote resolution is not appropriate.
Previously, I processed banking and card incidents for CaixaBank through ManpowerGroup Solutions, following the service through its contractual transfer to DXC Technology.
My background also includes high-volume customer and technical support for Vodafone, first-line banking helpdesk support for la Caixa, and accurate CRM case handling. I work in Spanish and English while maintaining traceability across Salesforce, Genesys Cloud, TF9, and banking back-office tools.
Experience
Work history, roles, and key accomplishments
Handle customer incidents involving suspected card fraud, unrecognised transactions, and digital banking issues. Authenticate customers, collect evidence, and escalate complex cases to specialist teams.
Delivered customer support, card and banking-incident processing, documentation, and follow-up on the CaixaBank service before the contractual transfer to DXC Technology.
Customer Support Agent
Marktel Global Services
May 2022 - Mar 2024 (1 year 10 months)
Resolved high-volume customer and technical incidents across phone and digital channels, maintained accurate CRM records, and worked to quality and productivity targets.
Banking Helpdesk Agent
Telefonica Educacion Digital
Feb 2018 - Nov 2018 (9 months)
Provided first-line diagnosis, incident management, and user support within a financial-services environment.
CRM Agent
ABAI Business Solutions
Dec 2017 - Jan 2018 (1 month)
Handled inbound enquiries, retrieved customer information, and recorded interactions accurately in CRM.
Education
Degrees, certifications, and relevant coursework
Compulsory Secondary Education (ESO), Spain
Compulsory Secondary Education, General Education
Completed compulsory secondary education in Spain.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
Interested in hiring Pedro?
You can contact Pedro and 90k+ other talented remote workers on Himalayas.
Message PedroGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
