Marcela Melo

Proactively identified and mitigated fraud risks to protect financial transactions and user integrity. Enforced compliance with Terms of Service (TOS), preventing policy violations and security threats. Conducted risk analysis and provided strategic insights to enhance fraud detection systems.

Managed data entry, scheduling, and internal communication tasks efficiently. Provided top-tier support for customer inquiries and problem resolution.

Provided exceptional customer service through chat, email, and phone support. Resolved complaints efficiently while maintaining high customer satisfaction ratings.

Optimized web content for search engines, increasing organic traffic and engagement. Conducted keyword research and developed SEO strategies for businesses and personal clients. Monitored and analyzed website performance to ensure continuous growth.

Led daily store operations, ensuring seamless customer experiences and sales optimization. Maintained inventory accuracy and high merchandising standards.

Developed and executed social media campaigns to enhance brand awareness. Created engaging content and optimized digital outreach strategies. Tracked performance metrics and adjusted strategies for maximum impact.

Completed a Master Superior en Dirección de Arte, focusing on advanced art direction techniques and creative project management.

Earned a Bachelor's Degree in Communication, Advertising & Marketing, gaining foundational knowledge in marketing strategies and communication techniques.