Open to opportunities

Juan Esteban Hoyos

@juanestebanhoyos

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Medical interpreter who enables clear, HIPAA-compliant English–Spanish communication with empathy and accuracy.

Colombia

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What I'm looking for

I’m looking for a remote role where I can use my English–Spanish medical interpretation, HIPAA-compliant confidentiality, and empathetic communication to support patients and administrative needs—within clear protocols and a supportive team that values accuracy.

I’m a reliable bilingual professional with experience in medical interpretation, customer service, and virtual communication. I facilitate clear, accurate interactions between English and Spanish speakers—especially in medical and administrative contexts—while staying professional, neutral, and culturally sensitive.

I’ve provided real-time interpretation for patients, nurses, doctors, insurance agents, and healthcare staff during medical calls, handling complex topics like symptoms, diagnoses, treatments, prescriptions, and insurance claims. I also bring community-facing experience as a freelance online community assistant, moderating spaces on Twitch and Discord, enforcing community guidelines, and resolving user conflicts with supportive communication.

Experience

Work history, roles, and key accomplishments

Medical Interpreter

ICCBPO

Aug 2025 - Nov 2025 (3 months)

Provided real-time English↔Spanish interpretation for patients and healthcare staff during medical calls, ensuring accurate, confidential, and culturally sensitive communication. Interpreted complex clinical and administrative information (symptoms, diagnoses, treatments, insurance claims, prescriptions) and documented interactions per company protocols.

Medical Interpretation HIPAA compliance Medical Terminology Patient Support Appointment Scheduling Insurance Claims Confidentiality

Online Community Assistant

Freelance

Jan 2021 - Jan 2023 (2 years)

Moderated online communities on Twitch and Discord by enforcing community guidelines and maintaining a respectful environment. Resolved user conflicts and answered questions with clear, supportive communication while using moderation tools and platform rules.

Community Moderation Discord Moderation Conflict Resolution User Support Online Communication Digital Safety