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Juan Escobar

@juanescobar

Strategy & Operations Lead | M.Sc. Industrial Engineering | Systems Thinking & UX | Leading growth through data-driven transformation.

Colombia

Message

What I'm looking for

I seek roles leading CX/UX-driven transformations where I can apply systems thinking, lead multidisciplinary teams, and deliver measurable improvements in user satisfaction and operational performance.

I am a Strategic Designer and Operations Leader driven by the belief that any complex organizational challenge can be solved through a systems-thinking paradigm. My career has evolved from optimizing industrial processes to leading multi-disciplinary teams of over 60 people, always with a focus on improving customer and user experiences (CX/UX).

What I bring to the table:
- Strategic Scalability: I led the redesign of postgraduate portfolios and executed customer acquisition strategies that resulted in a 43% increase in new user enrollment.
- Systems & Data Rigor: As a Master of Science in Industrial Engineering, I don’t just design ideas; I operationalize them through evidence-based decisions and rigorous KPI/OKR measurement.
- Multilateral & High-Stakes Consulting: I have experience designing methodological frameworks for public sector clients like the Ministry of Agriculture and the National Land Agency, ensuring risk mitigation in complex institutional environments.

I thrive at the intersection of innovation, efficiency, and human-centered design. Whether it's managing a regional project for a multilateral bank or scaling an EdTech product, my goal is to deliver solutions that are both technically sound and exceptionally intuitive for the end-user.

Experience

Work history, roles, and key accomplishments

Senior Consultant

Universidad de los Andes

Mar 2025 - Dec 2025 (9 months)

Led design and implementation of a methodological framework to model land acquisition processes and propose institutional risk mitigation actions for Colombia’s Rural Reform, guiding a team of 6 junior consultants and delivering actionable operational models to national agencies.

Policy Analysis Methodology Design Land Acquisition Modeling Risk Mitigation Team Leadership Stakeholder Management Data Collection System Dynamics

Director: Engineering and Organizations

Universidad Sergio Arboleda

Jan 2024 - Jan 2025 (1 year)

Oversaw academic, research, and outreach activities for undergraduate and graduate programs, led accreditation renewal and program redesigns, and drove enrollment growth (18% and 12% YoY increases for two programs).

Academic Leadership Accreditation Program Design Strategic Planning Enrollment Growth Partnership Negotiation Curriculum Development Stakeholder Engagement

Coordinator: Organizational Engineering

Universidad Sergio Arboleda

Jan 2021 - Dec 2023 (2 years 11 months)

Oversaw academic processes and faculty workflows for the Organizational Engineering area, coordinating curriculum delivery and implementing academic management processes aligned with senior leadership guidelines.

Academic Coordination Curriculum Management Quality Assurance Process Design Faculty Coordination Compliance Workflow Optimization Educational Operations

Director: Industrial Engineering

Universidad Sergio Arboleda

Jan 2023 - Dec 2023 (11 months)

Managed the Industrial Engineering undergraduate program, executing a customer acquisition strategy that increased new enrollment 43% in Q1-2024 and implemented support systems that raised CSAT to 95%.

Program Management Student Recruitment Marketing Strategy User Segmentation CSAT Improvement Process Optimization Stakeholder Coordination Performance Metrics

Full-Time Professor

Universidad Sergio Arboleda

Aug 2018 - Dec 2023 (5 years 4 months)

Taught undergraduate Industrial Engineering courses (Human Factors, System Thinking, Integral Responsibility) and lectured in the Master’s in Innovation Management and Digital Entrepreneurship.

Teaching Curriculum Delivery Course Design Human Factors Systems Thinking Graduate Instruction Student Assessment Academic Mentoring

Researcher

Fundación FES

Jun 2017 - Dec 2017 (6 months)

Led development of a System Dynamics model for regional ICT public policy evaluation, managing cross-functional teams of researchers and developers and delivering simulation tools and UX-aligned web interfaces to clients.