Open to opportunities

Juan Devia

@juandevia

Client Service Specialist with 3+ years in banking—driving compliance-first service, account opening, and business growth.

United States

Message

What I'm looking for

I’m looking for a customer-focused banking role where I can combine compliance, account opening, and sales. I want a fast-paced team that values accuracy, strong communication, and relationship building to drive results.

I’m a bilingual Client Service Specialist with 3+ years of experience in banking and financial institutions. I open and manage accounts, support loans and related products, and handle compliance tasks such as KYC, ECS, RFIs, BSA requirements, and filing CTRs while maintaining accuracy under pressure.

I also generate daily accounting and balancing reports to ensure compliance with state and federal regulations. Alongside strong customer relationship management, I drive business development through cold calling, cross-selling, and relationship building, bringing clear communication and organized follow-through to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Client Service Specialist

Current

Banesco USA

Jul 2023 - Present (3 years)

Opened and managed accounts and referred business, loans, and other products. Handled compliance tasks (KYC, ECS, RFIs, BSA requirements, CTR filings) and generated daily accounting and balancing reports while supporting business development through cold calling and cross-selling.

Customer Relationship Management Account Opening Loans KYC ECS RFI BSA CTR Filing OFAC & Compliance Financial Transactions Transaction Processing Sales Business Development Cold Calling Cross Selling Time Management

Member Service Representative

University Credit Union

Nov 2021 - Jun 2023 (1 year 7 months)

Processed deposits, withdrawals, and cashier’s checks while conducting member interviews to match services to client needs. Ensured compliance with banking regulations (BSA/AML/OFAC/CIP/Fact Act) and provided customer service in a fast-paced environment.

Member Services Financial Transactions Deposits Withdrawals Cashier’S Checks Customer Relationship Management Banking Compliance BSA AML OFAC Fact Act Customer Service

Sales Associate / Cashier

Shoe Palace

May 2021 - Nov 2021 (6 months)

Assisted customers with product selection and completed purchases at the register. Handled cash transactions with accuracy and provided personalized customer service.

Sales Customer Service Cash Handling Accuracy Personalized Services

Bayhost / Server

TopGolf Miami Doral

Jun 2019 - Mar 2021 (1 year 9 months)

Greeted and served guests to ensure a positive experience and handled food and beverage orders accurately and efficiently. Strengthened customer service and money handling skills in a fast-paced environment.

Hospitality Guest Service Customer Service Accuracy