AG

Open to opportunities

adriana gonzalez

@adrianagonzalez

Retail banking professional focused on compliance, customer service, and complex transactions.

What I'm looking for

I’m looking for a retail banking role where I can combine compliance-focused accuracy, transaction monitoring, and bilingual customer service to support audits, protect client information, and resolve complex account concerns in a fast-paced environment.

I’m a detail-oriented retail banking professional with 5+ years of customer service and retail banking experience at TD Bank. I build strong client relationships by providing banking solutions and financial guidance, while staying bilingual in English and Spanish to communicate clearly and confidently.

In my current role as a Retail Banker, I review and process complex account transactions while ensuring compliance with bank policies and procedures. I verify customer identities, maintain the confidentiality of sensitive client information, support branch operations with accurate documentation, and monitor transactions to help protect account security.

I’ve also developed a proactive compliance mindset through quarterly audits and compliance reviews, plus a TD Bank Next Steps Program Certification (April 2024). Previously as a Teller II, I processed high-accuracy deposits, withdrawals, and payments, balanced cash drawers daily, and resolved customer concerns efficiently—often while mentoring onboarding support and helping the branch meet performance goals.

Experience

Work history, roles, and key accomplishments

TB

Current

Retail Banker

Current

TD Bank

Jan 2023 - Present (3 years 5 months)

Built and maintained strong client relationships while providing banking solutions and financial guidance. Reviewed and processed complex account transactions with identity verification, compliance with bank policies, and strict confidentiality of sensitive client information.

Customer Relationship Management Account Management Identity Verification Transaction Monitoring Confidentiality

TB

Teller II

TD Bank

Jan 2021 - Jan 2023 (2 years)

Processed deposits, withdrawals, payments, and account transactions with high accuracy while balancing daily cash drawer operations. Monitored transactions, escalated security concerns appropriately, and maintained compliant records in line with bank standards.

Transaction Processing Identity Verification Transaction Monitoring Customer Service

BW

Seasonal Sales Associate

Bath & Body Works

Jan 2020 - Jan 2021 (1 year)

Assisted customers during high-volume periods by supporting purchases and maintaining strong customer satisfaction. Handled cash transactions accurately and followed fraud prevention awareness while maintaining organized store presentation.

Customer Service Cash Handling Cash Transactions Fraud Prevention Problem Solving Team Collaboration

MC

Crew Member

Jan 2019 - Jan 2020 (1 year)

Provided efficient customer service in a fast-paced environment while working collaboratively with the team. Processed customer orders accurately and maintained cleanliness and safety standards.

Customer Service Order Processing Team Collaboration Time Management Accuracy Problem Solving

Education

Degrees, certifications, and relevant coursework

IS

Independence High School

High School Diploma

Earned a High School Diploma from Independence High School.

SC

SUNY Orange County Community College

Some College

Completed some college coursework at SUNY Orange County Community College.

Tech stack

Software and tools used professionally

Gmail

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