Juan clavijo User

I am a Commercial Advisory Technician with hands-on experience in contact center environments, combining customer service, multichannel support, debt recovery, and sales processes. I focus on clear communication, problem-solving, and a results-oriented approach to service quality and customer satisfaction.

In my roles, I managed and recovered outstanding debts through proactive telephone outreach, negotiated viable payment agreements, and tracked all customer interactions using CRM systems. I also supported clients remotely through email and ticketing tools, managed requests under SLAs, configured client accounts and permissions, and performed triage to classify and prioritize service needs.