Open to opportunities

Juan Bonilla

@juanbonilla1

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Digital marketing professional focused on customer experience and efficient web-channel execution.

Colombia

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What I'm looking for

I’m looking for a customer-focused digital marketing role where I can improve web-channel service quality, use digital tools to optimize response times, and grow with a team that values analytical thinking and continuous execution.

I am a Marketing and Advertising professional with a strategic focus on digital services, user experience, and operational execution. In my role, I managed direct customer service through digital channels (OTAs), ensuring a positive, warm, and timely experience in every interaction.

I supported digital tools to optimize response times and improve service efficiency and continuity. I bring adaptability, fast learning, and a results-oriented mindset, strengthened by international English-language training and an Artificial Intelligence certification, which help me integrate technological tools, analytical thinking, and an innovative vision in organizational environments.

Experience

Work history, roles, and key accomplishments

Digital Marketing & Web

Hotel Bogota Home

Jan 2025 - Dec 2026 (1 year 11 months)

Managed customer service through OTAs and other digital web channels, delivering warm and timely support in every interaction. Optimized digital-tool workflows to improve response times and ensure service efficiency and continuity.

OTA Digital Marketing Web Channels User Experience Digital Tools

Customer Service Advisor

Teleperformance Colombia

Jan 2019 - Dec 2019 (11 months)

Handled customer requests, complaints, and requirements while meeting established quality indicators. Applied strong communication and negotiation to resolve complex situations with an empathetic, customer-focused approach.

Customer Service Complaint Resolution Negotiation Empathetic Complex Case Management Performance Management