Open to opportunities

Joy User

@joyuser4

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Hospitality professional specializing in bakery operations, pastry production, and customer service.

Kenya

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What I'm looking for

I seek a customer-focused hospitality or bakery management role (on-site, hybrid, or remote) where I can lead operations, train teams, improve workflows, and deliver exceptional guest experiences.

I am a driven hospitality and customer service professional with over 3 years' experience in bakery operations, pastry production and client-facing roles. I have a track record of improving business performance, including doubling the customer base at Twisted Cupcakes Bakery and consistently meeting profitability goals at Joys Cake Hub.

I manage daily operations, supervise and train teams, and oversee pastry and cake production to ensure timely, high-quality order fulfillment. I have implemented structured workflows and inventory controls that reduced delays and minimized waste while improving customer satisfaction across in-person and virtual channels.

I am fluent in English and Swahili, conversational in French, and comfortable with tools including MS Office, POS systems, Google Workspace and WhatsApp Business. I am seeking customer-focused or hospitality management roles, including remote or hybrid opportunities, where I can leverage my operational expertise and service-oriented approach.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Joys Cake Hub

Jan 2023 - Present (2 years 8 months)

Managed daily bakery operations, achieving consistent profitability by controlling costs and increasing repeat clientele through service quality; supervised staff training and optimized workflows to improve order fulfillment and customer satisfaction.

Bakery Management Inventory Control Staff Training order fulfillment Customer Service Workflow Optimization

Head Baker

Twisted Cupcakes Bakery

Sep 2021 - Dec 2022 (1 year 3 months)

Led pastry and cake production and menu development, doubling the customer base from 13 to 29 monthly within eight months by improving product offerings and retention strategies.

Cake Decoration Pastry Menu Development Inventory Control Product Testing Customer Retention Quality Control

Attaché (Intern)

Utalii Hotel

May 2019 - Aug 2019 (3 months)

Supported kitchen stations in food preparation and assisted service setups, improving presentation and operational efficiency which contributed to positive guest feedback.

Food Preparation Garde Manger Buffet A La Carte Service Customer Engagement Teamwork Time Management