Hilda Waithera
@hildawaithera
Passionate hospitality professional—commis chef and customer service specialist delivering exceptional guest experiences.
KenyaWhat I'm looking for
I’m a highly dedicated, enthusiastic team player with strong interpersonal and customer service skills, and I bring a result-oriented mindset to every shift. In hot kitchen and pastry roles, I’ve supported ingredient preparation, breakfast and main course preparation, and maintained clean, organized kitchen operations while following food safety and work ethics.
From baking cakes and decorations to recipe development, dessert and fruit salad preparation, and presentation work, I focus on quality and creativity that satisfies customers and stakeholders. I’ve also worked front-of-house as a waitress and receptionist—welcoming guests, handling calls, scheduling appointments, and resolving complaints—so I bring a complete guest-experience mindset to the team.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
CCI Kenya
Dec 2025 - May 2026 (5 months)
Handled customer inquiries professionally, resolved complaints, and maintained positive client relationships to ensure customer satisfaction. Provided accurate information and support services while demonstrating strong communication and interpersonal skills.
Commis Chef
CJ’s
Feb 2024 - Sep 2025 (1 year 7 months)
Assisted senior chefs with ingredient preparation and basic cooking tasks while ensuring the kitchen stayed clean and organized. Supported other kitchen staff and helped with kitchen tasks as needed.
Hospitality Kitchen & Front Desk
Mombasa Continental Resort
Feb 2022 - May 2022 (3 months)
Supported kitchen operations across hot, cold, bakery, and pastry sections, including breakfast, main dishes, desserts, salads, and cake/bread baking. Also provided front-of-house customer service as a receptionist and waitress, handling menus, orders, calls, appointments, and guest complaints.
Pastry & Baking Assistant
Sarova Whitesands Beach Resort & Spa
Jun 2023 - Present (3 years)
Prepared pastries and supported baking operations with a focus on food safety, presentation, and recipe development. Maintained kitchen equipment and assisted with fruit cutting and plating.
Education
Degrees, certifications, and relevant coursework
Kenya Coast National Polytechnic
Tourism and Hospitality Management
2021 - 2022
Studied Tourism and Hospitality Management at Kenya Coast National Polytechnic from February 2021 to December 2022.
Karoti Girls High School
2016 - 2019
Attended Karoti Girls High School in Kirinyaga from 2016 to 2019 (Form 1–4).
Geoff Academy
2007 - 2015
Attended Geoff Academy from 2007 to 2015 (Class 1–8).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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