Joy Onyekachi
@joyonyekachi
I resolve customer issues across phone, email, chat, and digital support channels.
NigeriaWhat I'm looking for
I'm currently supporting BrightScope Tech customers through phone, email, and chat, resolving product questions and technical issues involving software, computers, printers, phones, and other equipment. I've maintained an 80% CSAT score through timely, accurate, customer-focused support.
Previously, at Health Spy Pharmaceuticals, I handled customer inquiries and complaints, explained products and order statuses, processed orders, and coordinated accurate deliveries. I also maintained digital customer records and documented issue resolutions to support efficient service.
Alongside customer support, I volunteer with Celebration Church International, helping create and schedule social content, respond to messages, and maintain consistent digital branding.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
BrightScope Tech
Oct 2024 - Present (1 year 11 months)
Handles customer inquiries via phone, email, and chat, providing technical support and resolving issues. Maintained an 80% CSAT score and achieved high first-contact resolution.
Education
Degrees, certifications, and relevant coursework
Miva University
Data Science
Pursued a degree in Data Science at Miva University.
Midland Secondary School
Senior Secondary School Certificate, General Studies
Completed Senior Secondary School Certificate at Midland Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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