Open to opportunities

Joy Onochie

@joyonochie

Sales Operations Manager and Customer Success professional with pharmacy background, delivering empathetic care and accurate health inventory.

Nigeria

Message

What I'm looking for

I’m looking for a remote-friendly role in healthcare or health/beauty operations where I can drive customer success, manage inventory and digital records accurately, and deliver empathetic support—while improving response rates and conversion through strong coordination.

I’m a Healthcare Administration professional with a pharmacy foundation, combining hands-on experience in health and beauty e-commerce operations with a strong focus on patient support and reliable data. In my Sales Operations Manager, Customer Success role, I maintain pharmaceutical and cosmetic inventory database updates with 99% accuracy across Google Sheets and retail software.

I coordinate remote calendars and appointment tracking, lead virtual negotiations and client consultations, and manage social media customer care channels to improve response rates by 35%. Previously, as a Pharmacist Intern and Customer Chat Representative, I resolved 40+ daily customer inquiries, processed high volumes of digital and physical prescriptions with privacy in mind, and maintained 95%+ CSAT through empathetic, rapid support.

Experience

Work history, roles, and key accomplishments

Sales Operations Manager

Vastovers Stemordz Ltd

Jan 2024 - Apr 2026 (2 years 3 months)

Maintained pharmaceutical and cosmetic inventory records with 99% accuracy using Google Sheets and retail software. Improved customer care by managing social media support, increasing response rates by 35% and converting inquiries into product sales.

Inventory Management Google Sheets Customer Success Customer Care

Pharmacist Intern

Febid Pharmacy Ltd

Jan 2020 - Feb 2021 (1 year 1 month)

Processed high volumes of digital and physical prescriptions while maintaining patient privacy, delivering rapid support that sustained 95%+ customer satisfaction (CSAT). Maintained inventory records and proactively reported shortages to senior management.

Pharmacy Support Prescription processing Record Management Customer Support Customer Satisfaction Inventory Management Reporting

Education

Degrees, certifications, and relevant coursework

University of Benin

Doctor of Pharmacy (Pharm.D), Pharmacy

Grade: GPA 4.5

Activities and societies: Distinguished member of the Pharmaceutical Council of Nigeria (PCN). Relevant coursework: Biochemical analysis of antimicrobial herbal remedy.

Earned Doctor of Pharmacy (Pharm.D) from the University of Benin in October 2022, with a GPA of 4.5.