Joy Esiaba

Respond to customer inquiries via phone, email, and live chat regarding prescriptions, product availability, and order status while resolving complaints to maintain satisfaction and retention. Coordinate order processing with fulfillment and logistics teams and maintain customer interaction logs using CRM tools.

Handle inbound customer inquiries about product information, orders, returns, and troubleshooting through phone, email, and live chat. Process customer orders accurately and coordinate with the fulfillment team to support timely delivery and resolve shipping issues.

Monitor product expiration dates, conduct inventory counts, and reconcile discrepancies to maintain accurate records. Inspect products for quality and damage, receive/store/label pharmaceutical items, and pick and pack orders for shipment according to quality control and shipping deadlines.

Ensure efficient and timely delivery of products or services by monitoring delivery performance metrics and implementing corrective actions. Work with the logistics team to optimize delivery routes and schedules while tailoring solutions to client needs and preferences.

Assist customers with prescription pick-up, refill requests, and general inquiries while resolving complaints promptly. Support inventory control by receiving, stocking, and organizing medications, including monitoring expiration dates and disposing of outdated items.

Receive and process prescriptions with accuracy and completeness, and prepare medications according to physician orders and pharmacy standards. Provide information on over-the-counter medications and healthcare products.

Earned an HND in Microbiology at Abia State Polytechnic in Aba from 2017 to 2019.

Earned an ND in Science Laboratory Technology at Abia State Polytechnic in Aba from 2014 to 2016.