Looking for a job

Joy Mwema

@joymwema

Customer support professional at One Team Career Coaches handling 400+ monthly inquiries across phone, email, and WhatsApp.

Kenya

Message

At One Team Career Coaches, I handled more than 400 monthly client inquiries through telephone, email, and WhatsApp Business, achieving a 95% first-contact resolution score. I also supported applicant onboarding and maintained client records and CRM data.

At International Jaamia of Language & Professional Studies, I supported admissions inquiries, improved ticket tracking and communication workflows using WhatsApp Business and corporate email, and maintained customer database documentation.

Experience

Work history, roles, and key accomplishments

Administrative & Customer Support Intern

One Team Career Coaches

Jul 2025 - Feb 2026 (7 months)

Directed corporate front desk operations, managed onboarding for 25+ daily visitors, and handled over 400 client inquiries monthly via telephone, email, and WhatsApp Business, achieving a 95% first-contact resolution score.

Customer Service Customer Relationship Management Multichannel Support WhatsApp Business Support Escalation Resolution Corporate Communications Records Management Microsoft Office Google Workspace PBX Systems Data Entry CRM

Customer Service Intern

International Jaamia of Language & Professional Studies

Apr 2024 - Jul 2024 (3 months)

Managed an average of 10 incoming telephone inquiries daily regarding admissions, fees, and program schedules, and streamlined ticket tracking and communication workflows using WhatsApp Business and corporate email.

Customer Service Multichannel Support WhatsApp Business Support Data Entry Records Management Communication Skills Front Office Operations