Joy Moyo
@joymoyo
Customer experience officer at FSG Insurance who supported a 50% increase in the client book and premium collections.
ZambiaWhat I'm looking for
At FSG Insurance, I served as the primary contact for corporate client enquiries, resolved service issues, and managed client accounts. I supported a 50% increase in the client book and premium collections.
As Assistant Policy Service Supervisor, I coordinated claims processing and reconciled premium payments nationwide. I also followed up with corporate clients about outstanding premiums and payment enquiries.
As a Customer Service Representative, I explained insurance products and policy options, supported customer retention, and generated leads. I reconciled client payments daily and maintained documentation and reports.
Earlier, as a Cashier at Mandona Wholesale/Retail Ltd, I processed customer payments, supported daily sales, and reconciled monthly financial records. I hold a Bachelor of Economics (Honours) and have certificates in insurance and customer service handling.
Experience
Work history, roles, and key accomplishments
Policy Service Supervisor
FSG Insurance
May 2025 - Jul 2026 (1 year 2 months)
Served as primary point of contact for corporate client enquiries, managed accounts, and supported a 50% increase in the client book and premium collections.
Assistant Policy Service Supervisor
FSG Insurance
Apr 2024 - May 2025 (1 year 1 month)
Coordinated claims processing and premium reconciliation nationwide, and generated leads for corporate clients and group insurance schemes.
Customer Service Representative
FSG Insurance
Jan 2021 - Apr 2024 (3 years 3 months)
Explained insurance products, promoted policies, and reconciled client payments daily to support retention and financial accountability.
Cashier
Mandona Wholesale/Retail Ltd
Jan 2014 - Dec 2015 (1 year 11 months)
Processed customer payments accurately, balanced daily sales, and participated in month-end stocktaking.
Education
Degrees, certifications, and relevant coursework
ZCAS University
Bachelor of Humanities, Finance and Economics
2026 -
Bachelor of Humanities in Finance and Economics, in progress with expected completion in 2028.
FSG Insurance
Customer Service Handling, Customer Service
2026 - 2026
Customer Service Handling training completed in 2026.
FSG Insurance
Certificate in Insurance, Insurance
2025 - 2025
Certificate in Insurance obtained in 2025.
University of Namibia
Bachelor of Economics (Honours), Economics
2016 - 2020
Bachelor of Economics (Honours) from the University of Namibia, completed from 2016 to 2020.
Macha Girls Secondary School
O-Level School Certificate, General
2010 - 2014
O-Level School Certificate from Macha Girls Secondary School, completed from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Salary expectations
Job categories
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