JOY IDOWU KENNETH

I am an excellent Virtual Assistant professional with extensive experience in executive support, inventory coordination, and customer support. My journey in this field has equipped me with the skills to manage high-volume client interactions and optimize administrative workflows effectively. I pride myself on delivering high-quality service, maintaining data accuracy, and driving customer satisfaction in fast-paced environments. I'm proficient with over 30 tools like Trello, Asana, Hubspot, intercom, Clickup, zendesk, Google suite, microsoft tools, Calendly, pick time, booking.com, Airbnb, they assist me carry out my role seamlessly.

In my current role at Style Rouge, I have improved inventory reporting accuracy by 85% through diligent data validation and system updates. My collaborative approach with cross-functional teams ensures product availability and resolves inventory-related issues efficiently. Previously, as a Team Lead at CC Ozoemena and Company Limited, I resolved 92% of customer queries on the first contact, showcasing my commitment to maintaining high satisfaction levels across multiple communication channels.

Throughout my career, I have mentored junior support representatives, contributing to improved service delivery and team cohesion. My educational background, including a Master of Science in Business Administration and a Bachelor of Science in Accounting, complements my practical experience, enabling me to approach challenges with a strategic mindset.