Open to opportunities

Joy Idiake

@joyidiake

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Customer-focused English graduate delivering efficient remote customer support and CRM expertise.

Nigeria

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What I'm looking for

I seek a remote customer-facing role where I can use CRM and communication skills to improve satisfaction, handle inquiries efficiently, and grow professionally.

I am a dedicated English and Literature graduate with hands-on experience as a Customer Service Representative, delivering clear communication and reliable client support across digital channels.

At Josa Medics Enterprises I managed over half of daily customer interactions, resolved complaints promptly, and contributed to increased repeat business and client retention through strong rapport and data-driven feedback analysis.

I am proficient with remote collaboration and CRM tools including Slack, Trello, Intercom, Microsoft Office, and common content tools like Canva and Capcut, and I prioritize accuracy, consistency, and timely resolution.

I pursue continuous professional growth through targeted trainings in customer service, virtual assistance, administrative fundamentals, and content/copywriting to expand my impact in remote customer-facing roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Josa Medics Enterprises

Jan 2023 - Dec 2024 (1 year 11 months)

Managed over 50% of daily customer interactions, resolved complaints to reduce resolution time and improved customer satisfaction and repeat business. Escalated complex issues to senior personnel while collecting feedback to enhance service delivery.